- Scope of Work: A clear definition of the areas to be cleaned (e.g., offices, restrooms, lobbies, break rooms) and the specific tasks for each area.
- Cleaning Frequency: A detailed schedule outlining how often each task should be performed (e.g., daily, weekly, monthly).
- Specific Procedures & Techniques: Step-by-step instructions for each task, including the “7-step cleaning process” (trash removal, high dusting, damp wiping, restocking, mopping, inspection) and specific techniques like wiping from top to bottom and cleanest to dirtiest to prevent cross-contamination.
- Product and Equipment Use: Specification of approved cleaning products (e.g., EPA-approved disinfectants, eco-friendly options) and the correct equipment (e.g., HEPA filter vacuums, microfiber cloths), including proper dilution and application instructions.
- Safety Measures & PPE: Guidelines for using Personal Protective Equipment (PPE) such as gloves, masks, and safety goggles, along with safety data sheets (MSDS) for chemicals and procedures for handling hazardous materials like bloodborne pathogens.
- Quality Assurance: Procedures for regular inspections, performance metrics, and client feedback to ensure standards are consistently met and areas for improvement are addressed.
- Documentation and Accountability: The use of checklists and logs to document completed tasks and ensure compliance with regulations.
- General Cleaning Order
- A fundamental principle in janitorial service is to clean first, then disinfect. The process generally follows this order:
- Remove trash and visible debris.
- Dust high and low surfaces.
- Clean surfaces with soap/detergent and water to remove dirt and grime.
- Rinse the cleaned area thoroughly, if necessary.
- Apply an appropriate disinfectant and allow the required contact time (dwell time) to kill germs.
- Restock supplies (e.g., toilet paper, soap).
- Mop floors and place a wet floor sign.
- Conduct a final walk-around inspection.
- These protocols are customized for different environments, such as healthcare facilities that require stringent infection control or offices that focus on general upkeep and aesthetics.
